Support
Before you write
Most common questions are already answered in our FAQ — it covers watching, earning AlluraCoins, redeeming rewards, account management and troubleshooting. If you don’t find what you need there, pick the right channel below and we’ll help.
Contact channels
General support
support@allura.one
App issues, account questions, earning and reward status, bug reports.
Privacy & data
privacy@allura.one
Data access, correction, deletion. See Data Deletion.
Company & press
hello@allura.one
Partnerships, media inquiries and general questions.
Common topics
- Account & login. Starting as a guest, upgrading to email or Google, moving to a new device. Your AlluraCoins move with you when you upgrade.
- Earning AlluraCoins. Watching videos, the daily check-in and daily quests.
- Redeeming AlluraCoins. Eligibility, redeeming your rewards, and checking the status of a request.
- Ads. Why you see ads, how the optional rewarded ad works, and reporting a broken ad.
- Languages. The app ships in English, Spanish, Portuguese and German.
- Bug reports. Crashes, playback glitches or anything that doesn’t behave as expected.
What to include in your message
So we can help as fast as possible, please tell us:
- The email address or login method you use in the app (email / Google / guest).
- A short description of the problem, and when it started.
- Your device model and Android version, if the issue is technical.
- Screenshots or a short screen recording, if you can share one.
Response times
We reply to every message. General support typically responds within 48 hours on weekdays. Privacy and data deletion requests are handled within 30 days, as required by applicable law.